How We Launch an AI Support Pilot in One Week
One-week AI support pilots are possible with tight scope and good docs. Here is our day-by-day process and what clients need to prepare.
We say one week for focused pilots. That is real — but only when scope is tight and clients respond quickly. Here is the actual schedule.
Day 1 — Discovery and scope
Collect top customer questions, access to FAQ/policy pages, brand voice samples, and escalation contacts. Lock the channel: website widget, Shopify, or helpdesk.
Day 2–3 — Knowledge base build
Structure docs, remove contradictions, add missing answers. This is the heavy lift — and the reason many DIY bots fail.
Day 4 — Test with real questions
Run 30–50 actual customer scenarios. Flag hallucination risks, tone issues, and escalation gaps. Client reviews and approves answer categories.
Day 5 — Launch and monitor
Soft launch with business hours rules and fallback messaging. Watch conversations live for the first 48 hours. Tune escalation thresholds.
What slows projects down
- No single decision-maker
- Policies that exist only in someone's inbox
- Requests to integrate five channels at once
Ready to scope a pilot? Start at LLM customer service or book a discovery call.